Tribe Swimwear is dedicated to offering our customers the best quality swimwear and an easy and fun shopping experience. Listed below are a number of questions and answers that may help you with your shopping experience with us at Tribe Swimwear, if you have any other queries please contact us directly at email@example.com
What methods of payment are available?
MasterCard, VisaCard, Australian Money Orders, Funds Transfer (Our bank details will be sent to you in your order confirmation). Bank Cheques paid in Australian dollars against an Australian Bank and within Australia we will also accept Austpost money orders.
We do not accept Personal Cheques or International money orders.
Once payment has cleared we will send you your Order.
Is there an order form I can download?
There is no order form available at the moment, please contact us at firstname.lastname@example.org to discuss alternative ordering options.
How long will it take for my order to arrive?
That depends on the country to which the order is to be sent, within Australia 7-10 days outside of Australia 2-4 weeks generally depending on the customs requirements of each individual country.
What happens if I want to exchange an item/s purchased?
Due to health regulations Tribe Swimwear do not accept returns on any swimwear purchases except for faulty goods.
Any faulty goods returned will be tested to determine the fault and a refund or exchange will be organised if it is determined to be a fabric or manufacturing fault.
No exchanges or refunds will be given for incorrect choice by size, colour or style so please take care when ordering or contact us at email@example.com for assistance.
Can I order from outside of Australia?
No Problems, Tribe Swimwear can ship to you anywhere in the world, once all your details have been provided and payment has been received orders are shipped within 24 hours, depending on your country most orders will be received within 2-4 weeks as long as they are not held up in customs which on the rare occasion can delay your order.
How do I work out my size?
Please refer to the sizing guide on our website.
How safe is ordering over the Internet?
Your payment information is automatically sent with a high level of data encryption using 128 bit length SSL encryption keys. Our payment processing is handled by PayPal. To help safeguard you against identity theft, every payment is followed by an email confirming your transaction. Your personal information is stored on PayPal's servers and is heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal do not directly connect their firewall-protected servers to the internet.
Can I purchase Tribe Swimwear in a retail store?
Presently No, but we are looking at wholesale opportunities and we hope to be able to offer our customers some retail outlets throughout Australia very soon... Stay tuned.